Arclin takes your privacy very seriously and has put in place a global privacy policy. This Privacy Statement sets out details of how, when and why your personal data is collected and processed by or on behalf of Arclin.

We only sell to businesses, we do not sell directly to consumers, and will only use personal data with regard to sales/communications regarding your business..

This Privacy Statement was last updated on April 1, 2022.

We may review this Privacy Statement from time to time and you will be notified of any changes by Arclin posting an updated version on our website and/or by contacting you by email. Any changes will take effect seven (7) days after the date of our email or the date on which we post the modified terms on our website, whichever is the earlier. We recommend you regularly check for changes and review this Privacy Statement whenever you visit our website.

If you have any questions about how we collect, store and use your personal information, or if you have any other privacy-related questions, please contact our Privacy Department by email at data.privacy@arclin.com.

WHO WE ARE:

In this Privacy Statement the terms (“we”, “us”, “our”) refers to Arclin and for the purposes of the General Data Protection Regulation, Arclin is the data controller (“Data Controller”) of the data we hold on you.

A “data controller” determines the purposes and means of processing your personal data.

HOW WE COLLECT YOUR PERSONAL INFORMATION

We may collect and process the following information about you:

Personal information you give to us.

This is information about you that you give to us:

• when corresponding with us by phone, email or otherwise;

Personal information we collect about you.

We may collect the following information:

• Information resulting from enquiries, quotations or sales whether by phone or email.

WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT AND PROCESS ABOUT YOU:

The types of data we hold relating to you are as follows:

• Name;
• Company for whom you work;
• Job title;
• Business (company) email address(es);
• Business (company) Telephone number(s);

WHY AND HOW WE USE YOUR PERSONAL INFORMATION

We use the information we hold on you for the following purposes:

• For our relationship with the company you work for: including answering enquiries, providing quotations, dealing with plans and specifications, placing orders, delivering goods to your company and dealing with any issues arising including warranty claims.

The legal basis for our uses of your personal information

HOW LONG WE KEEP YOUR PERSONAL INFORMATION FOR

We keep your personal information for no longer than necessary for the purpose for which the personal information is processed. The length of time we retain information will depend on the purposes for which we collect and use it, or as required to comply with applicable laws, or to establish, exercise or defend our legal rights.

Further information on the length of time during which we retain your personal information can be found in our Data Retention Policy. We do not retain personal information in an identifiable format for longer than is necessary.

YOUR RIGHTS

You have certain rights in relation to your personal information. There is normally no charge for exercising these rights.  If you would like further information in relation to these rights, or would like to exercise any of them, please contact us by email at data.privacy@arclin.com. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within one week from receiving your request.

Subject to any exceptions, you may have the right to:

1. Access your personal information

You have the right to ask for a copy of the information we hold about you by emailing or writing to us at the address at the end of this Privacy Statement.  We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold such information.

2. Correct, modify and update your personal information

The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information we hold about you.

In the meantime, if you change your name or address/email address, or you discover any of the other information we hold is inaccurate or out of date, please let us know by contacting us (See Contact Us section below).

3. Erase your personal information or restrict its processing

In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this Privacy Statement. Unless there is a reason the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.

You may also ask us to restrict processing your personal information where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings.  In these situations, we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.

4. Withdraw your consent

Where you have given your consent to our processing of your personal data you may at any time withdraw your consent. Unless we have another legal basis to process your personal data (such as compliance with a legal obligation) we will cease any processing of your personal data following receipt of your notice of withdrawal of consent.

5. Object to our use of your personal information

Where we rely on our legitimate business interests as the legal basis for processing your personal information for any purpose(s) set out above or at the time your data is collected, you may object to us using your personal information for these purposes by emailing or writing to us at the address at the end of this Privacy Statement. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data.

You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request.

Where we rely on your consent as the legal basis for processing your personal information or need to process it in connection with your contract you may ask us to provide you with a copy of such information in a structured data file. We will provide this to you electronically in a structured, commonly used and machine readable form, such as a CSV file.

You can ask us to send your personal information directly to another service provider, and we will do so if this is technically possible. We may not provide you with a copy of your personal information if it concerns other individuals or we have another lawful reason to withhold such information.

6. Lodge a Complaint with the competent supervisory authority and seeking a judicial remedy

If you are concerned about the way we have processed or collected your personal information, you have the right to complain to the relevant data protection regulator being the Information Commissioners Office for the UK.

SECURITY AND CONFIDENTIALITY

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website and any transmission is at your own risk. Once we have received your personal information, we put in place reasonable and appropriate controls to ensure it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access.

USE OF COOKIES

Like many other websites, our websites use cookies (including analytics cookies to obtain an overall view of visitor habits and visitor volumes to our Website). ‘Cookies’ are small pieces of information sent to your device and stored on its hard drive to allow our site to recognise you when you visit.

Our website has a cookies policy on it providing details of the cookies used and how to remove them.

LINKS TO OTHER WEBSITES

Our website may contain links to websites run by other organisations. This Privacy Statement does not apply to those other websites‚ so we encourage you to read their privacy policies. We cannot be responsible for the privacy policies and practices of other websites even if you access them using any links we provide.

In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of the third party website and recommend you check the policy of any third party website.

CONTACT US

• Our Privacy Correspondent is data.privacy@arclin.com. Please direct any queries about this Privacy Statement or about the way we process your personal information to our Privacy Correspondent using our contact details below.
• Our email address for data protection queries is data.privacy@arclin.com.
• If you wish please write to us at data.privacy@arclin.com.